Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At SnugPaws, we currently ship within the United States only.

We do not currently offer international shipping.

Inventory & Fulfillment

Our products are manufactured in China and fulfilled through trusted logistics partners serving the United States.

Orders are processed and shipped from warehouses located within the United States and are available for delivery to customers within the U.S. only.

Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

During holidays, major shopping events, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Shipping & Delivery

Orders are fulfilled through our trusted U.S. logistics partners.

The estimated delivery time is 5–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, holidays, address issues, or other circumstances beyond our reasonable control.

Shipping Rates

We currently offer the following shipping rates for orders within the United States:

  • Free Shipping on orders of $200 USD or more before taxes and discounts

  • Flat Rate Shipping: $15 USD on orders under $200 USD

Any applicable shipping charges will be displayed at checkout before your payment is completed.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your order details.

Please review your shipping address and contact information carefully. If you notice an error, please contact us as soon as possible.

We will do our best to update your order before it is shipped, but we cannot guarantee that changes can be made once an order has entered processing.

Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with tracking information.

Tracking updates are generally available within 24–72 hours after the carrier receives and scans your package.

If tracking information does not update immediately, please allow some additional time for the carrier's system to reflect the latest status.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address causes a shipment to be returned, delayed, or requires reshipment, additional shipping charges may apply.

If you realize that you entered the wrong shipping information, please contact us immediately. We will do our best to update your order before it ships.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your delivery location.

  • Checking with household members or neighbors.

  • Checking with your building's management or mailroom, if applicable.

  • Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us within 7 calendar days of the delivery date.

We will work with the carrier to investigate the delivery and help resolve the issue whenever possible.

Damaged or Incorrect Orders

Please inspect your order shortly after delivery.

If you receive a damaged item, defective product, or incorrect item, please contact us within 7 calendar days of delivery.

To help us review your request as quickly as possible, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box and shipping label, when applicable

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.

For verified shipping damage, product defects, or incorrect items, returning the product is generally not required unless we specifically instruct you otherwise.

Plush Pet Bed Notice

Many of our pet beds, mats, and cushions are compressed for shipping to help protect the products during transit and reduce packaging volume.

After opening the package, please allow 24–48 hours for the filling to naturally expand and for the product to regain its intended shape.

Minor variations in fullness, firmness, or shape may occur after unpacking and are normal for compressed plush products. These variations generally do not affect the product's intended use or performance.

Order Changes & Cancellations

Need to make a change to your order?

Please contact us as soon as possible.

If your order has not yet entered processing, we will do our best to update or cancel it.

Once an order has been processed or shipped, changes and cancellations may no longer be possible. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.

Returns

If you would like to return an item, please contact us before sending anything back.

After reviewing your request, we will provide the appropriate return instructions and return shipping address by email.

Please do not send a return to our manufacturing address in China or to any address shown on the product packaging unless our customer service team specifically instructs you to do so.

Returns sent without prior authorization may not be accepted.

For complete return eligibility, return shipping responsibilities, and refund information, please refer to our Return & Refund Policy.

Need Help?

If you have questions about shipping, tracking, or your order status, our customer support team is happy to help.

Customer Support

Email: service@snugpaws.shop

Phone: +1 (205) 745-6894