Privacy policy
Privacy Policy
Last Updated: September 2, 2026
At snugpaws.shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
Personal Information
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Name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information, which is processed securely by our payment providers
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Order history
Device Information
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Time zone
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Pages viewed
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Referring website
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Website activity
This information helps us improve our website and better understand how customers use our store.
How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Send order confirmations and shipping updates.
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Respond to customer service requests.
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Process refunds and returns.
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Detect and prevent fraudulent transactions.
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Improve our website and customer experience.
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Comply with legal obligations.
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Send promotional emails if you've chosen to receive them.
We use your information for purposes related to operating our business, processing orders, providing customer support, and serving our customers.
Payment Information
Payments made on snugpaws.shop are processed through trusted third-party payment providers.
We do not store your complete credit card number or payment card security code on our servers.
Payment providers handle your payment information in accordance with their own privacy policies and security standards.
Cookies & Similar Technologies
Like many online stores, we use cookies and similar technologies to improve your shopping experience.
Cookies may help us:
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Remember items in your shopping cart.
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Save your browsing preferences.
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Understand website traffic and performance.
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Improve website functionality.
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Measure advertising effectiveness.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Marketing Communications
If you choose to subscribe to our newsletter or marketing emails, we may occasionally send you updates about new products, promotions, or special offers.
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us.
Sharing Information
We do not sell your personal information.
We may share information when necessary to operate our business, including with:
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Payment processors
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Shipping carriers
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Order fulfillment partners
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Website hosting providers
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Analytics providers
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Marketing service providers
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Fraud prevention and security providers
These service providers receive only the information necessary to perform their services.
We may also disclose information when required by law, legal process, or to protect our rights, property, or customers.
Data Retention
We retain personal information only for as long as reasonably necessary to:
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Complete your orders.
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Provide customer support.
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Meet legal, accounting, or tax requirements.
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Resolve disputes.
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Prevent fraud.
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of personal information, where permitted by law.
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Opt out of receiving marketing emails.
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Request information about how your personal information is collected and used.
To exercise any applicable privacy rights, please contact us at:
We'll respond within a reasonable timeframe and in accordance with applicable law.
California Privacy Rights
If you're a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.
These rights may include requesting access to certain personal information, requesting deletion of eligible personal information, and obtaining information about how your data has been collected and used.
To submit a privacy request, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information through our website, please contact us so we can take appropriate steps to remove the information as required by law.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of those websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the revised version will be posted on this page with an updated "Last Updated" date.
Your continued use of our website after any updates indicates your acceptance of the revised Privacy Policy to the extent permitted by applicable law.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Customer Support
Email: service@snugpaws.shop
Phone: +1 (205) 745-6894
Mailing Address
105 Vulcan Road, Ste 221
Birmingham, AL 35209
United States
Registered Business Address
Unit 10, Building 6, Yintianfan
Lianhuashan Community, Baiyun Subdistrict
Dongyang City, Jinhua City
Zhejiang Province 322100
China