Questions or comments? Get in touch and we'll be happy to help.
Get in Touch with snugpaws.shop
Have a question about our products, an existing order, shipping, or returns? We're here to help.
Our customer support team is committed to providing friendly, timely assistance and making your shopping experience as smooth as possible. Feel free to contact us using the contact form on this page or the information below.
Brand
SnugPaws
Premium Pet Beds & Comfort Essentials
Website: snugpaws.shop
Service Area: United States
Customer Support
Phone
+1 (205) 745-6894
Business Hours
Monday–Friday
9:00 AM–5:00 PM Central Time (CT)
We typically respond to emails within one business day.
Need Help with Your Order?
If you have questions about your order, shipping, tracking, or delivery, please visit our Shipping Policy for more information.
To request a return or refund, please review our Return & Refund Policy and contact us at service@snugpaws.shop with your order number and the details of your request.
Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return shipping address by email.
U.S. Mailing Address
SnugPaws
105 Vulcan Road, Ste 221
Birmingham, AL 35209
United States
Please note: This U.S. mailing address is provided for customer correspondence only and is not a return address.
Please do not send returns to this address. Return shipping addresses may vary depending on the product and fulfillment location. To ensure your return is processed correctly, please contact us first for return authorization and detailed return instructions.
Registered Business Information
SnugPaws is operated by Pujiang Feierpu Industry and Trade Co., Ltd., a company based in China.
Registered Business Address
No. 81 Bailian Avenue, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang 322200
China
This is our registered business address. Customer support and return requests are handled through our customer service team. Please contact us before returning any items.
Order Fulfillment
Our products are manufactured in China and fulfilled through trusted logistics partners serving customers throughout the United States.
Orders are processed and shipped from warehouses located in the United States. Our fulfillment partners carefully inspect, package, and prepare orders for shipment to help ensure they arrive safely and in good condition.
Our Commitment
At SnugPaws, we're dedicated to providing quality pet products along with reliable customer service. Whether you have a question before placing an order or need assistance after your purchase, our team is always happy to help.
We appreciate your trust and look forward to helping you create a cozy, comfortable space for your furry companion.
Inventory & Fulfillment
Our products are manufactured in China and fulfilled through trusted U.S. logistics partners. Orders are processed and shipped from warehouses located within the United States to customers in the U.S. only.